Token refund policy

Huangguo uses “tokens” as its on-site currency. New orders are priced at 1 token = 1 CNY, and you can buy tokens with WeChat Pay, Alipay, QQ Pay, bank card or USDT (TRC20 / ERC20) in “My Wallet → Top-Up Center”.

The top-up amount, discounts, promotional bonus tokens and channel fees are listed separately on the confirmation page and locked when the order is created; the order is valid for 30 minutes. After paying, track progress in “Top-ups & Pending Payments”. Orders with uploaded payment proof are credited after finance verifies them.

Paid purchases made within the last 7 days can be refunded yourself in “Purchases & Refunds”, and you can withdraw the request before it is reviewed. Once a refund is approved, the tokens go back to your wallet and the related XP is reversed according to the original record.